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Quick Lane Service Advisor

Quick Lane Service Advisor   Reports To: This positon reports to the General Manager and Dealer Principle. Job Overview: As a Quick Lane Service Advisor, you will own our customer's experience in the Service Lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.


Duties and Responsibilities: 
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.  

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.  

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled 

• Ensures that the daily inventory of technicians' time is consistently sold to service customers. 

• Distribute work between technicians efficiently 


Job Requirements 
• At least 1 year's previous advisor experience in a lube shop/oil shop or tire shop. 
• Technical automotive knowledge 
• Organized and friendly personality 
• Demonstrated ability to manage processes 
• Time management skills 
• Fantastic communication skills with your customers 
• Professional, well-groomed personal appearance 
• Clean driving record 
• Report to the General Manager re-guarding objectives, planned activities, reviews and analysis
Apply for Position

Contact

Maples Ford Inc.

900 East Main St.
Directions Warsaw, MO 65355

  • Sales: (660) 438-7324
  • Service: (660) 438-7324
  • Parts: (660) 438-7324

Hours

  • Monday 8:00AM-6:00PM
  • Tuesday 8:00AM-6:00PM
  • Wednesday 8:00AM-6:00PM
  • Thursday 8:00AM-6:00PM
  • Friday 8:00AM-6:00PM
  • Saturday 8:00AM-3:00PM
  • Sunday Closed
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